Contact us
Get in Touch with Cozy Vogue
At cozy Vogue, we're here to assist you with any questions or concerns you may have. Whether you need help with an order, have a product inquiry, or just want to give us feedback, our team is ready to help.
Email: For General inquiries, please reach out to us at info@cozyvogue.co.uk. We aim to respond to all emails within 24 hours.
We appreciate your interest in Cozy Vogue and look forward to assisting you!
Shipping
Cozy Vogue Shipping Policy
We deliver to GB mainland only. We aim to dispatch small and medium items within 2-3 business days, while we endeavour to dispatch your order as quickly as possible, please allow for any unforeseen delays.
Large Items: Large items that require a 2-man delivery have a lead time of 2 weeks, certain products necessitate a 2-man delivery due to their size and nature.
Delivery Updates: You will receive timely delivery updates via text or email, helping you stay informed about the status of your order throughout the delivery process.
Couriers: We utilize a selection of reputable couriers, including DPD and UPS.
Thank you for choosing Cozy Vogue
Refund Policy
Cozy Vogue Refund Policy
Thank you for shopping at Cozy Vogue. If you are not entirely satisfied with your purchase we're here to help.
Returns: You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Damaged Goods: If you receive an item that is damaged or defective, please contact us immediately at info@cozyvogue.co.uk. With details of the product and the defect.
Refunds: Once we have received your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment.
Shipping: If required we will arrange a collection of the goods on an agreed date. We aim to do this within 2 working days.
Contact us: If you have any questions on how to return your item to us, contact us at info@cozyvogue.co.uk.
We value your satisfaction and strive to make your shopping experience at Cozy Vogue a delightful one.